Privacy policy
PRIVACY POLICY – AUSCUR
At AUSCUR, protecting your personal information is a priority. This policy explains how we collect, use, hold and disclose your personal information when you visit our website, place an order or contact us.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
✦ Information we collect
- Your name, email address and phone number (where provided)
- Billing and delivery address
- Order, payment and transaction details
- Information about returns, refunds and customer service requests
- IP address, browser and device information, and how you use our website
- Cookie information and your marketing preferences
Card details are processed securely by our payment providers and are not stored by AUSCUR.
✦ How we use your information
- To process, pay for and deliver your orders, and to keep you updated
- To manage returns, refunds and customer service requests
- To keep our website secure and prevent fraud
- To improve our products, services and website
- To meet our legal, accounting and tax obligations
- To send marketing emails where you have agreed to receive them
You can unsubscribe from marketing emails at any time using the link in our emails or by contacting us. You will still receive essential messages about your orders.
✦ Disclosure to third parties AUSCUR does not sell your personal information. We only share it with trusted service providers where needed to run our business: website hosting and e-commerce providers, payment processors, delivery and fulfilment partners, email and customer service platforms, analytics and advertising platforms (subject to your choices), fraud prevention providers, professional advisers, and government authorities where required by law.
✦ Overseas disclosure Some of these providers and our fulfilment partners are located outside Australia (for example in the United States, Europe and Asia). Where we disclose personal information overseas, we take reasonable steps to make sure it is handled in line with the Australian Privacy Principles.
✦ Cookies Our website uses cookies to work properly (for example to keep items in your cart and enable checkout) and, with your choices, for analytics, advertising and personalisation. You can manage cookies in your browser, although some features may not work without them.
✦ Security and retention We use reasonable technical and organisational measures, including SSL encryption and access controls, to protect your information. We keep it only as long as needed for the purposes above or as required by law, then delete or de-identify it.
✦ Access and correction You can ask to access the personal information we hold about you, or ask us to correct it, by emailing contact@auscur.com. We will respond within a reasonable time, usually 30 days.
✦ Complaints If you have a privacy concern, please contact us first so we can resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
AUSCUR.