Refund policy

RETURNS & REFUNDS POLICY – AUSCUR

At AUSCUR, your satisfaction is our priority. Please read this policy carefully before returning an item.

✦ Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits these rights.

✦ 30-day change-of-mind returns On top of your rights above, AUSCUR offers change-of-mind returns within 30 days of receiving your order. To be eligible, items must:

  • Be unused, in their original condition and packaging, with any labels attached
  • Come with a receipt or proof of purchase
  • Have a return request approved by us before they are sent back

⚠️ Please contact us before sending a return so we can give you the correct return instructions and address.

✦ Items not eligible for change-of-mind returns

  • Personalised or custom-made products
  • Gift cards
  • Hazardous materials or perishable goods
  • Hygiene products once unsealed

These exclusions do not affect your rights if an item is faulty, damaged, incorrect or not as described.

✦ Return costs

  • Faulty, damaged, incorrect or not as described: AUSCUR covers the reasonable return cost and offers a repair, replacement or full refund as required by the Australian Consumer Law.
  • Change of mind (wrong choice, colour, size, no longer wanted): the return shipping cost is paid by you.

✦ How to return an item

  1. Request: email contact@auscur.com with your order number and the reason for the return.
  2. Instructions: once your request is approved, we email you the return instructions and address.
  3. Shipping: for change-of-mind returns, send the item with the carrier of your choice. Please note the return address may be an international warehouse.
  4. Refused or uncollected parcels: if a parcel is refused on delivery or not collected from the post office, it is returned to us automatically and A$25 is deducted from the refund to cover the return shipping.

✦ Refunds Refunds are processed to your original payment method within 3 to 7 business days of receiving and checking your return. If you have not received it after 15 business days, please email contact@auscur.com and we will sort it out as quickly as possible.

AUSCUR